Brand

1. Where are LA.Q.UNA’s manufacturing facilities located?

LA.Q.UNA manufactures its garments at the LQ atelier in Gurgaon, India.

2. How do I get in touch with the Brand?

You can write to us at info@shoplaquna.com.
Alternatively, you can call us on +91 9650333690 & +91 9821633690, between 10 AM- 6 PM, from Monday to Saturday.

3. Does LAQUNA have retail stores?

No, we don’t have retail stores at the moment. However, we do showcase our collections at offline exhibitions regularly. Follow us on our social media pages to keep informed about all of our exhibitions in your city!

www.instagram.com/laquna_/
www.facebook.com/shoplaquna

Shopping

1. Where can I buy LAQUNA products?

Apart from this exclusive website, we also accept orders on our social media pages-

www.instagram.com/laquna_/
www.facebook.com/shoplaquna.

Additionally, our products are also up for grabs at most offline exhibitions. Follow us on Facebook and Instagram to make sure you never miss an update regarding our upcoming exhibitions.

2. Can I email my Order?

Yes, certainly. You can email us your order at info@shoplaquna.com

3. Can I place my Order on call?

Yes, we accept orders via calls too. Please call us on +91 9650333690 / +91 9821633690 between 10 AM- 6 PM, from Monday to Saturday to place your Order.

4. If I have queries regarding my order, who should I contact?

Please email us at info@shoplaquna.com

Alternatively, you can call us on +91 9650333690 / +91 9821633690 between 10 AM- 6 PM, from Monday to Saturday. We’d love to help!
 

5. How do I know my order has been confirmed?

You will receive an e-mail confirmation as well as a text confirmation on the registered mobile number once your order is successfully placed.

6. How do I check my order status?

You will receive a confirmation E-mail and text message on the provided mobile number at the following stages:

  • When your order is successfully placed.
  • When your order is dispatched.
  • When your order is delivered.

7. What if a product is not in stock?

In case a product is not in stock, please fill out your e-mail ID on the product page. We will notify you as soon as the stocks are replenished.

8. Do I have to sign up for a LAQUNA account to shop on the website?

You can proceed with your order as a guest shopper if you like.

However, signing up on our page has its perks! From being the first to know about our upcoming collections to receiving exciting offers in your mail, sign up with us to enjoy exclusive LQ privileges.

9. Can I change my shipping address after placing my order?

Once your order is confirmed, the only way to request for a change in the shipping address is to write to us at info@shoplaquna.com.

We will try our best to accommodate your request, subject to the shipping status.

 

OUR PRODUCTS

1. Are all LAQUNA products handmade?

Yes, countless hours of designing, stitching and finishing goes into the making of each LA.Q.UNA ensemble, each of which is curated artfully by hand.

2. What kind of fabrics does LAQUNA use?

LAQUNA usually makes use of lightweight and breathable fabrics such as 100% cotton, satin, rayon, jersey etc. in its products. Winter fabrics like fleeced cotton and velvet have also been used in some ensembles.

3. Does LAQUNA offer customizations?

Yes! Each outfit is completely customizable and can be made to measure. We offer the following kinds of customizations-

  • Alterations and fitting as per your requirements, measured precisely to your size.
  • Alterations will be an additional charge of Rs. 300/-
  • All garments customized to personal sizing will be an additional charge of Rs. 600/-

4. Can I have my name / initials embroidered on my LAQUNA ensemble?

Absolutely. Add a personalized touch to your ensemble by having your name / initials embroidered on your ensemble for a nominal charge of Rs. 200 per product.

5. Can LAQUNA help us out with bridal trousseaus?

Sure, we’d love to. Book an appointment with us and take some time out to create the bridal trousseau of your dreams. Working around your valuable inputs on a one-on-one basis, we can design ensembles to your exact specifications, outside of our existing collections too. Made to order exclusively for your big day, come create your own unique style.

Call us on +91 9650333690 / +91 9821633690 between 10 AM- 6 PM, from Monday to Saturday, to book an appointment.

6. Can LAQUNA help me with bridesmaids proposals?

Yes, with pleasure. Stunning styles created exclusively for your bride-tribe, our ensembles for bridesmaids proposal kits can be made to measure. To ensure a truly unforgettable experience for you and your clique, we can help curate the entire bridesmaid proposal box as well as its contents.

Head over to our experience to have a look at some of our noteworthy past projects.

Call us on +91 9650333690 / +91 9821633690 between 10 AM- 6 PM, from Monday to Saturday for further assistance.

PAYMENT

1. Does LAQUNA offer cash on delivery?

Yes, we do.

SHIPPING

1. How long will it take to receive my order?

We make every effort to process your order as quickly as possible. It usually takes 7- 8 working days for an order to be delivered.

2. Will my entire order be shipped together?

Yes, all items of your order will be shipped together.

3. How do I track my order?

Once the order is shipped, you will receive an e-mail with a tracking number to track your order.